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Tech News & Podcast | Africa

Zoom Initiates an ISV Exchange Initiative

Zoom is setting out on a new goal to enable partners in transforming the way Zoom offers its esteemed clients unmatched solutions and limitless opportunities. The ISV Exchange Program is a new initiative launched by Zoom that enables the company to sell select Independent Software Vendor (ISV) solutions directly to customers. This program is designed to empower partners in reshaping how Zoom brings unparalleled solutions and endless possibilities to valued customers.

 The program allows Zoom to seamlessly integrate partner offerings directly into the Zoom platform, creating an all-encompassing, unified experience that addresses both technological and business requirements. With the start of the ISV Exchange Programme today, Zoom will be able to offer customers best-of-breed solutions from strategic ISVs (Independent Software Vendors). Now is the critical time for Zoom to smoothly incorporate partner offers into the Zoom platform, resulting in a comprehensive, unified experience that takes care of both technological and business requirements. 

In our quest to give clients choice and flexibility while creating new economic opportunities for our partners, the launch of the ISV Exchange Programme was the logical next step, according to Chris Moss, Head of Platform and Product Acceleration at Zoom. Offering specific solutions straight from our ISV partners allows us to better serve our customers’ needs while streamlining the purchasing process. With the support of our ecosystem of ISV partners, I look forward to growing this programme from here on out.

The Zoom ISV program is designed to help developers build, embed, and take to market the applications they build using Zoom’s meeting and video SDKs.

Here’s what our launch partners are saying about the new ISV Exchange initiative:

Customers may now benefit from a number of additional partner solutions that are available within the Zoom platform.

Verint announces its participation in the new Zoom ISV Exchange Program

Verint: “Our strategic advantage from our long-standing partnership with Zoom is strengthened by being a part of the new Zoom ISV Exchange Programme,” stated John Bourne, senior vice president of global channels and alliances at Verint. “To deliver better customer and employee engagement and meet our customers’ enterprise needs, the programme will make use of our CX cloud platform-to-platform approach.”

SuccessKPI and Zoom partner to optimize business outcomes and deliver exceptional experiences

SuccessKPI: According to CEO Dave Rennyson of SuccessKPI, Inc., “deepening our partnership with Zoom is an important step in expanding our alignment with world-class cloud contact centre partners.” “This strategic partnership expands our ecosystem to ensure enterprise contact centres moving to the cloud are successful on their journey to optimise business outcomes and deliver exceptional experiences for everyone from the CEO to the agent.”

Theta Lake joins Zoom ISV Exchange Program to offer unified capture, archiving, and search solutions

Theta Lake: Theta Lake’s SVP of Finances, Alliances, and Business Operations, Anthony Cresci, expressed his excitement about being among the first partners to sign up for the new Zoom ISV Exchange Programme. “We can jointly meet the growing demands for our unified capture, archiving, and search, along with PCI redaction and proactive compliance capabilities, all while further strengthening our strategic partnership,” says the company, “because we can seamlessly integrate and transact our Compliance and Security Suite within Zoom.”

PCI Pal’s suite of secure payment solutions now available through the new Zoom ISV Exchange Program

PCI Pal: “PCI Pal’s suite of secure payment solutions seamlessly complement Zoom’s dedication to help people and businesses stay connected. As one of the first partners to join the Zoom ISV Exchange Program, PCI Pal’s secure payment solutions will be offered through Zoom Contact Center and Zoom Phone. This integrated partnership creates a frictionless payment journey for Zoom customers as they enable their customers to make payments through their communication channel of choice, enhancing the overall customer experience,” Darren Gill, Chief Revenue Officer, PCI Pal.

FaxSIPit’s partnership with Zoom fuels rapid business growth

FaxSIPit: “FaxSIPit’s rapid business growth has been fueled by joining the ISV Exchange, which has been transformational.” The Zoom team greeted our partnership with great enthusiasm because they were incredibly agile and responsive. Our adventure was made much more enjoyable by the user-friendly SDK. Presently, we are pleased to provide a fax solution that is smoothly integrated into the Zoom App, improving client pleasure and differentiating us from rivals in the process. Chief Executive Officer of FaxSIPit, Eli Mann.

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